REIMPLEMENTATION OF CRM / ERP
Successful "re-implementation" of five ERP / CRM implementations that have not generated the ROI and process improvements required.
The skills for re-implementing a system are not equivalent to maintaining a system.
Projects ranged from a +$1 billion dollar international multi-site entity to a stand-alone site with approximately $15 million in revenues.
Examples of Re-implementations include:
After just five weeks on the engagement, able to close prior year financial information (client was working on this for 6 months) and then able to close monthly periods on a regular basis in five days.
Consolidated multiple international sites in three months. The savings were over +$1 million ROI in first quarter.
Eliminate "Customization" and was able to ship and invoice. This client was not able to use the system - a "quasi manual nightmare."
Over 21 Successful ERP Implementations.
General cause of the failed implementations are:
- A Business Project not an IT Project
- Contingency Planning
- Unrealistic Expectations
- Ability to Change Processes
- Lack of Internal Expertise
- Lack of Business Sponsorship
- Lack of Monitoring and Control
- "Hip Deep" in Analysis